Saad Solehria
Aspiring Network/System Administrator | BS in IT-Cyber Security (Dec \'24) | CCNA Certified | Skilled in LAN/WAN, Cisco, IT Helpdesk & Technical Support
- Role
- Service Desk Analyst at EagleBank
- Location
- Manassas, VA, US
- LinkedIn followers
- 500 followers
Experience
Service Desk Analyst
Jul 2022 — Present · Silver Spring, MD, US
Provide escalated support to Eagle Bank users for various applications including Microsoft Windows 10, Microsoft Office Suite 2016, Active Directory, Citirix, Adobe, RingCentral, RSA Tokens, Microsoft Authenticator, Cisco AnyConnect, etc.· Use ServiceNow to record, track, and document service desk requests· Inventory, Install, and Configure Laptops, & Desktops Hardware/Software for end users (On-site and Remote)· Work with end-users providing training and assistance in the usage of IT systems and office applications· Assisted with deployment and support with Cisco routers, switcheso Racking, setting up console access, IOS loads via local SCP server or USBo Loading scripted configuration and packing devices to ship to remote sites· Perform post-resolution follow-ups with end users and team members as needed· Document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken through final resolution to enhance knowledge base
Education
Northern Virginia Community College
Associate's degree, Information Technology
George Mason University
Bachelor's degree, Information Technology
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.