Saad Chauhdry

Director Strategic Account Management @Fiserv

Naperville, IL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2023 — Present

Director Strategic Account Management @Fiserv

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IL, US

Manage a global payments portfolio exceeding $8B in gross annual sales.Lead day-to-day client relationships and executive communications across cross-functional stakeholders.Recovered major client volume loss by aligning executive teams and fast-tracking approval enhancements.Rolled out targeted service improvements across international accounts, restoring client confidence and satisfaction.Continue to explore and pilot AI-driven strategies to enhance approval rates, customer success, and operational insight.

EDUCATION

2006 — 2009

American InterContinental University

Bachelors, Business Administration, HR management

SKILLS

Retail ManagementP&LAssociate DevelopmentEmployee ManagementHiringRetail SalesBusiness PlanningEmployee RelationsTrainingCustomer SatisfactionLeadership DevelopmentRetailLoss PreventionRecruitingStaff DevelopmentSales OperationsCustomer RetentionStore OperationsMerchandise PlanningPerformance ManagementEmployee TrainingCustomer ServiceSuccession PlanningSales ManagementMicrosoft OfficeSalesMerchandisingProfitTime ManagementLeadershipManagementAssortmentInventory ManagementInventory ControlCoachingStore ManagementSelling

ABOUT SAAD CHAUHDRY

Strategic Account Leader with over a decade of experience driving global client success across fintech and payments, currently overseeing an $8B portfolio at Fiserv. Known for transforming complex challenges into solutions through executive collaboration, cross-functional leadership, and a commitment to client-centric outcomes.I bring a blend of strategic vision and hands-on execution — from resolving high-impact service issues to guiding product rollouts and mentoring account leaders. My work often sits at the intersection of commercial strategy, operations, and technology, ensuring alignment between client priorities and enterprise capabilities.Recently, I completed Stanford Online’s Technical Fundamentals of Generative AI program, developed in collaboration with the Stanford Institute for Human-Centered AI. The focus was on understanding how generative AI systems work at a foundational level — including capabilities, limitations, cost trade-offs, and risk considerations — to support informed decision-making rather than hands-on development.I’m particularly interested in how AI can be applied responsibly within financial services and enterprise environments where trust, governance, and long-term impact matter.Areas of focus: Strategic account growth, AI-informed decision-making, digital transformation, executive communication, and cross-functional leadership.

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Saad Chauhdry — Director Strategic Account Management at Fiserv in Naperville, IL, US | Unifers