Shubham Agarwal
Team Lead Wholesale Operations (Strategic Suppliers) @Zalando
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WORK HISTORY
Team Lead Wholesale Operations (Strategic Suppliers) @Zalando
Berlin, DE
Lead wholesale operations for Zalando’s largest supplier portfolio across pan-European markets, overseeing €3B in annual merchandise value and leading a team of 20+ direct and indirect reports• Redesigned the operating model for supplier execution by anchoring performance on three business-critical KPIs and renegotiating processing thresholds with key partners, reducing unavailable inventory by 40% and return volumes by 35%• Led the design and approval of internal systems automation to address structural inefficiencies in order management, unlocking operational capacity and eliminating systemic data errors• Established jointly agreed operating standards with suppliers and logistics stakeholders, introducing clear ownership and formal escalation mechanisms that reduced issue response times by 33%• Drove cross-functional resolution of complex supplier and logistics issues impacting catalogue availability, protecting revenue across key accounts
EDUCATION
Northwestern University - Kellogg School of Management
Master of Business Administration - MBA
Indian Institute of Technology, Guwahati
Bachelor of Technology - BTech
ABOUT SHUBHAM AGARWAL
I am a senior Strategy & Operations professional who translates commercial ambition into disciplined execution at scale. My work focuses on strengthening operational performance and guiding organisations through complex transformation.Currently, I lead wholesale operations for Zalando’s top supplier portfolio across pan-European markets, accountable for execution across a €3B ecommerce scope. My mandate is to design operating frameworks, introduce data-backed automation and resolve structural bottlenecks that impact catalogue availability and revenue.Over the last decade across ecommerce and consumer goods, my experience spans from hands-on execution to full P&L ownership. I previously built a €23M greenfield manufacturing facility, scaling a workforce of 700+ employees and delivering its first profit through disciplined operations and lean principles. Later, I led strategy execution and business excellence for a €360M brand across 20 manufacturing sites, partnering with senior leadership to improve market share and profitability.I am most effective in high-growth environments where cross-functional systems begin to break under complexity. My focus is building scalable operating infrastructure that enables revenue growth through structure and accountability.I hold an MBA from the Kellogg School of Management and a BTech from IIT. Outside of work, I focus on strength training, electronic music and maintaining a plant-based lifestyle.
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