S Suryakanth
Senior Project Manager @ IBM
- Role
- Senior Project Manager at IBM
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About S Suryakanth
With over 17 years of work experience in support services management, I am currently a Project/Process Manager, where I oversee the delivery and optimization of various support processes for internal and external customers. I have a proven track record of leading and managing teams, improving customer satisfaction and retention, and implementing innovative solutions that enhance efficiency and quality. Some of my recent achievements include reducing the average response time by 15%, increasing the NPS score by 20%, and launching a new feedback system that improved the communication and collaboration between support teams and stakeholders. I am passionate about creating a positive and engaging work environment that fosters learning, growth, and diversity. I have also developed and honed my skills in project management, data analysis, problem-solving am eager to leverage my expertise and competencies to support the mission and vision of TCS, and to contribute to its success and innovation.
Experience
Senior Project Manager
Nov 2022 — Present · Hyderabad, IN
Education
Loyola Academy, Hyderabad
Bachelor of Applied Science - BASc
Loyola Academy, Hyderabad
Master of Business Administration - MBA
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