Sudarshan S

Escalation Specialist, Critical Incident Operations at Amazon

Role: Escalation Specialist at Amazon
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Sudarshan S

In high-pressure GSOC environments, communication is not a soft skill. It is a safety and…

Experience

Escalation Specialist
Amazon
Feb 2022 — Present · Bengaluru, IN
Provided vital support to delivery associates and customers through efficient troubleshooting using internal tools- Collaborated closely with crisis management leadership to prioritize and triage incidents effectively- Produced clear and concise reports, facilitating informed strategic decisions by senior leadership- Upheld Amazon\'s excellence by consistently demonstrating customer-centric values and adaptability- Showcased strong ownership, customer obsession, and concise communication skills.

Education

Oxford College of Commerce, Keshwapaur, Solaplur Road, Hubli.
B.com
2010 — 2013

Contact information

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•••••@amazon.com
Personal email
•••••@•••••.com
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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About Sudarshan S

Experience

Escalation Specialist

Education

Oxford College of Commerce, Keshwapaur, Solaplur Road, Hubli.

Find verified contacts for anyone on LinkedIn