Stephen R.

Program Manager, Enhanced Care Management @COPE Health Solutions

Pasadena, CA, US
MOBILE NUMBERS
+13•••••••65

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WORK HISTORY

Feb 2026 — Present

Program Manager, Enhanced Care Management @COPE Health Solutions

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Los Angeles, CA, US

Lead and supervise care management teams delivering ECM programs for high-risk and complex populations, ensuring quality, access, and appropriate utilization of services- Drive the design, implementation, and scaling of standardized care management models, workflows, and playbooks in partnership with clinical, operational, and technical teams- Manage complex, high-visibility performance improvement initiatives, including pilots and IT-enabled solutions, to strengthen care coordination, documentation, and outcomes.

EDUCATION

2017 — 2018

Western Governors University

Master of Business Administration (M.B.A.), Healthcare Management

2007 — 2009

Highline College

Associate's Degree, Associate of Arts

2009 — 2013

Seattle Pacific University

Bachelor's Degree, Cell/Cellular and Molecular Biology

SKILLS

PowerpointMicrosoft ExcelMicrosoft PowerpointCross-Department TeamworkAnalysisLaboratory SkillsPcrTeamworkBankingMolecular & Cellular BiologyCustomer ServiceResearchMolecular BiologyBiotechnologyData AnalysisMicrosoft OfficeSalesAnalytical SkillsCell BiologyPublic SpeakingTrainingPolymerase Chain Reaction (Pcr)LaboratoryReport ManagementScienceBiochemistryMicrosoft WordTeam Leadership

ABOUT STEPHEN R.

I’m a mission-driven healthcare leader passionate about building bridges between hospitals, communities, and technology to improve access, outcomes, and equity. With over a decade of experience spanning clinical operations, digital transformation, and strategic partnerships, I specialize in driving systems-level change in complex healthcare environments.My journey includes leading multi-site departments at Kaiser Permanente, advancing patient-centered care models, and optimizing operational performance — all while keeping the human experience at the core. As Strategic Partnerships Chair for the National Association of Latino Healthcare Executives (SoCal) and a National Advisory Board Member for Kaiser Permanente’s Research Bank, I’m dedicated to fostering culturally responsive care and reducing disparities through collaboration, education, and advocacy.Key strengths:Cross-functional leadership in ambulatory, virtual care, and hospital operationsExpertise in project management, workforce development, and process improvementDeep engagement with community health, equity, and digital access initiativesProven success in integrating technology and human-centered designI’m always looking to connect with others committed to reimagining healthcare delivery — especially at the intersection of innovation and impact.

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