S Ramesh Babu

About S Ramesh Babu

Managed large accounts and resolved escalated client issues and new revenue-generating initiatives. Provided strategic and tactical leadership in the areas of account mining, financial reporting (internal and external), business development, strategic planning, client relations and delivery process control. Collaborated across multiple departments to coordinate on-time delivery of projects, promote client satisfaction, and ensure a competitive edge for the organization.PROFILE SUMMARY:Result-oriented professional with extensive experience of 18.5 years in multiple phases of Delivery Management & Excellence, Globalization & Client Services.Primary Responsible; Delivering account(s) with expected quality while adhering to the agreed delivery parameters and account level escalations, Improving NPS, Periodic Analyze, and reviews.Business strategist; plan and manage multi-million-dollar IT Services and Software Product based projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains.Delivery management of account(s) and a focal point for the organization and building relationship with client’s organization and track record for high-quality deliverables that meet or exceed timeline and budgetary targets.Manage multi-million-dollar portfolio consists of Content Management, Data Intelligence (DI), Single Sign On (SSO), Mainframe, Technical Writing, Testing, and Automation (RPA).Excellent communicator; leverage delivery, business, and financial acumen to communicate effectively with client executives, key stakeholders, managers, and their respective teams.Expert in Lean, Waterfall and experienced in Agile project management methodologies.

Experience

1. Account Delivery Head

   Wipro

   Jul 2019 — Present · Chennai, IN

   Key Result Areas & Key Achievements Experience in building solutions and delivery proposals – proactive and reactive. Achievement: Won 8MN $ worth delivery led growth proposal.Positioned Wipro as one of the best in vendor performance by software product client. Achievement: The client is offering 90% of their business to Wipro.Developed software product-based account from 0 to 200 head count after multiple levels of client interview process and gained knowledge on Staffing to get resources through multiple sources in a short span. Result: Got vertical level award for the achievement for achieving the headcount milestone. Grooming and mentoring program; Creating opportunities to improve competency of the team.Achievement:(1) The cross-skilling program helped to get 2M $ worth account.(2) Created audio-based Tandem training program and shaped 60 Tandem engineers through this training.Coordinated with sales team to develop plans and manage the business; Handled responsibility to support pre-sales and business promotion activities of the practice and company to expand the footprint of the practice and company to get 4 new logos in a year. Achievement: Managed to get 4 new deals worth 1.5 M $ last year and extended the projects also.Responsible for account P&L and developing, overseeing, and managing budgets; ensuring achievement of Revenue (TCV), Revenue Parameters (GM, OM, COD) and expenses, and mentoring direct reports in effective planning and tracking practices. Achievement: The COD (Cost of Delivery) reduced by 15% for an account in a year Responsible for people engagement activities along with HR and driving people process for the account. Achievement: The overall attrition is 5% including 2% of top talent attrition in a year.

Education

• Bharathiar University

  Bachelor’s Degree