S R A Quadri

Process Developer @Genpact

Hyderabad, IN

Experienced Customer Support Team Leader managing a high-performing team of 20, focused on delivering exceptional service, resolving complex customer issues efficiently, and driving continuous improvement through strong knowledge of networking and MS Office tools.Lead a team of 20 customer service representatives, achieving a 95% customer satisfaction rate through effective training and performance management.Implemented process improvements using MS Excel for data tracking, reducing response times by 20%.Coordinated with technical teams to resolve networking and system-related customer issues, leveraging knowledge of network protocols.Conducted regular team meetings and training sessions to enhance communication and problem-solving skills.Developed reports and dashboards using MS Office tools to present key performance metrics to senior management.

Jawaharlal Nehru Technological University

Bachelor of Technology (B.Tech.)

Jawaharlal Nehru Technological University

Master's degree