Natarajan Nats S
Business Growth | O2C Operations | Global Process Transitions | Service Excellence | Process Improvement & Automation | SaaS, BPO, Shared Services Industry (F&A Domain)
- Role
- Project Lead - Billing at AECOM
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Natarajan Nats S
Customer success and O2C Specialist; 17+ years of notable success in O2C Processes (Cash Apps, Dispute Management, Bank Recon, MDM & Collections), heading all aspects of 24x7x365 Operations - Strategic Planning, Budgets, Client Relationships, Portfolio Growth, Staff Leadership/ Training, KPIs, QA, SLA, Risk & Compliance Management.Customer Success; Experienced in hiring and training Customer Success Manager to achieve self and organizational goals. Chaired QBR, MBR, and WBR, to report performance and provide data-driven insights to top management, clients, and stakeholders to help them in critical decision-making and future strategy planning, for the long-term growth and success of the organization Stellar in high-profile Customer-centric Roles: Focussed on increasing retention, preventing churn, renewals, and retention with upsell and cross-sell, building loyalty, rapid product adaption, generating account expansion revenue and lifetime value by providing quality service delivery and world-class support to global customers. Transformation Strategist: Throughout my career have set up new Teams, Offshore O2C Processes & COEs, from ground-up, led successful Global Process Transitions, Continuous Improvement, Kaizen, Lean, Digital Transformation (SaaS/ Self-Servicing Mobile Apps, Chat-BOT) Projects to achieve time, cost & resource savings and operational excellenceKey Milestones: During my present association with Zuora Inc, as Sr. Customer Success Manager; I have completed all Certifications as per KPI needs. Retained Portfolio with 96% ARR. Created $ 120 K Upsell, devised Customer Segmentation (High Touch / Low Touch Accounts); guided team to maintain churn below 5%, achieve set QBR targets, 7 customer references, and 5 Value Stories leading to 11 FTE savings Promoted to senior positions and recognized with multiple Awards & Appreciation for consistently exceeding KPIs (AHT, TAT, NPS, QA) and elevating service experience across all customer touchpointsRecognized by Seniors and Colleagues as a Collaborative Leader, Problem-Solver & Go-Getter; I have led and mentored cross-functional teams, with an equal desire to win. Having excellent work ethics, integrity, and discipline, I strongly believe in the quote “Mantra to Success – Work with your team rather than working your team” In my free time, I like to go on scenic and long drives, play badminton Connect with me at: r••••••••@yahoo.co.in OTC Process Operations Customer Success/ Retention Service Delivery Excellence Business Decision-Support Global Process Transitions
Experience
Project Lead - Billing
Jan 2026 — Present · Bengaluru, IN
Education
Madurai Kamaraj University
Bachelor of Commerce - BCom, Accounting and Finance
Shevroys
DHM, Hospitality Management
2002 — 2005
V.K.K Play Group
High School, Business/Commerce, General
1992 — 1995
Madurai Kamaray University
Bachelor’s Degree, Commerce
1998 — 2000
Skills
- Team Management
- Efficiency Improvement
- Leadership
- People Leadership
- Management
- Business Process Improvement
- Sla Management
- Transformation Expertise
- Reporting
- Offshoring
- Business Analysis
- Operations & Transition Management
- Change Management
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