Sarah M Brown
Senior Technical Writer Ii @OneStream Software
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WORK HISTORY
Senior Technical Writer Ii @OneStream Software
Scope: Manage multiple concurrent projects to create and update documentation for corporate performance management software by taking complex technical information and writing clear instructions for accountants, administrators, IT professionals, and software developers• Write clear, usable guides and release notes for new software products and features as well as enhancements for technical and nontechnical audiences• Deploy innovative approaches, including consolidating content from 30+ guides to create an introductory guide for new users and reformatting release notes to an accessible layout based on user feedback• Write and edit UX text for the software user interface, including messages (errors, warnings, notifications, confirmations), button and field labels, and tooltips for an efficient, accessible, user experience• Mentor new writers and provide guidance for initial projects to support professional development and expedite their self-sufficiency• Develop standards and processes for a team of 13+ writers to improve quality and consistency of content• Define and prioritize multiple writing projects that each release multiple versions a year as part of the software development life cycle (SDLC) in an agile environment • Collaborate with a cross-functional team of subject-matter experts, including product managers, software engineers, and quality assurance engineers, ensuring comprehensive and accurate content and consistency in voice and brand• Edit documentation as part of a peer review process to ensure content is clear, organized, and follows established standards• Write scripts for instructional videos used in documentation, training, and marketing materials• Create and update documentation in MadCap Flare for distribution in HTML and PDF outputs
EDUCATION
Iowa State University
Master of Arts (MA), Rhetoric, Composition, and Professional Communication
North Dakota State University
Bachelor of Arts (BA), English
ABOUT SARAH M BROWN
Creative technical writer with expertise in taking complex information and writing accessible, comprehensible, and usable content for a wide range of users, ensuring an optimal user experience. Experienced in creating content across multiple media for new products and software from concept to commercialization as well as collaborating with subject-matter experts to incorporate feedback toward a common goal of developing high-quality content. Effectively worked in a large, global medical device company and a small, private educational publishing company as well as current role in a software as a service (SaaS) company. Valued team member that creates writing standards, processes, and best practices and provides mentorship to new team members. Consistently meets deadlines for deliverables with tight and varied timelines, works to creatively solve problems to meet requirements, and balances a broad understanding of the interconnectivity of a product portfolio and the intricate details of a specific product. Passionate about innovation and creative approaches in technical writing.Experienced creating user and administrator guides, release notes, instructions for use, clinical evaluation reports, UX text, including messages (errors, warnings, notifications, confirmations), button and field labels, and tooltips.Myers-Briggs: INTJ (thoughtful innovator) Strengths: intellection, input, achiever, learner, focus
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