S Karthik Iyer
Customer Experience & Operations Specialist | 18+ Years in Telecom, Fintech & Digital Services | Driving Vendor Performance, Process Excellence & Service Quality | Team Leadership | Customer Retention | Business Growth
- Role
- Customer Service Manager at BharatPe
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About S Karthik Iyer
With over 18 years of experience in customer service, sales operations, and vendor…
Experience
Customer Service Manager
Aug 2022 — Present · Gurugram, IN
As a Vendor Manager at BharatPe, I oversee vendor relationships, ensure operational excellence, and maintain service quality across multiple channels. My focus is on driving performance, compliance, and long-term partner value through structured governance. I take pride in maintaining high service standards that directly enhance business outcomes and vendor satisfaction.Achievements:Managed end-to-end vendor operations with an emphasis on contractual compliance and timely deliverables.Negotiated service agreements leading to cost savings and improved partner accountability.Enhanced vendor performance through data-backed reviews and continuous process improvements.Maintained seamless communication between internal teams and partners to ensure service reliability.Developed reporting frameworks that improved visibility into vendor KPIs and operational risks.
Education
EIILM
Bachelor’s Degree, Political Science
2009 — 2011
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