S Jain

About S Jain

15+ Years of AR - OTC Experience in B2C & B2B Collections/Billing. Handled NAM/EMEA/APAC | Global accounts. Expertise in GETPAID | Oracle | SAP | Sales Force | Finacle | Bravo | Fusion | Citrix Erp\'s

Experience

1. Global Operations Manager Otc Ar B2b

   Genpact

   Sep 2024 — Present · Gurugram, IN

   Provide leadership and supervise the activities of the collections associates on a daily basis and provide regular guidance/direction to staff through team briefings and one-to-one sessions. Motivating the team to achieve organizational goals. Maximize cash collections performance through robust quality and productivity measures. Responsible for the delivery of collections services and achievement of client agreed collection targets. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team Review processes and systems within the team to drive process improvements, increase efficiencies, share best practices, identify bottlenecks/workflow issues and escalate to line manager/process owners. Establish and maintain excellent working relationships internally and externally and work collaboratively with other departments. Follow up on outstanding dues on high $ accounts. Resolving the dispute items raised by the customer for high $. Managing the Process write offs, offsets and refund requests.

Education

• Bangalore University

  Bachelor of Commerce - BCom, Finance, General

• Indira Gandhi National Open University

  Master of Business Administration - MBA, International Finance