Steve Defenbaugh

CIO - VP of IT, Customer Service and Fp & a @Monarca Food Solutions

Charlotte, NC, US

Designed the ERP system, reporting, and data warehouse, fundamentally transforming the company and aligning five siloed locations into a powerful, agile, unified focus. Led multiple post-acquisition integrations of systems and technology.• Guiding $300M annual revenue, leading a 15-member team that included FP & A, EDI directors, and IT Staff while overseeing a $5M annual budget• Reduced IT spending by 35% by right-sizing license levels and bringing the IT support model in-house with a high-performing lean team, resulting in expanded capabilities for security and companywide support• Established the data warehouse, which transformed how the company operates, ultimately establishing Power-BI-driven playbooks that displayed and incorporated all production, shipping, and financials• Tapped to take over as VP of IT & Customer Service, the heartbeat of the five nationwide plants, responsible for shipment coordination and freight controls, transforming the business, improving increased On-Time metrics of up to 93%, driving a 54% decrease in annual penalties• Built an integration with Transportation Insights, the companywide freight broker, resulting in published shipping schedules, in-depth analyses of On-Time-In-Full (OTIF) scores, freight cost tracking by lane and SKU, unshipped analysis• Developed a profitability matrix at the customer SKU level, which has driven change within the organization to focus on sales profitability rather than sales alone• Integrated an acquisition into ERP, including a full-scale 3rd Party Warehouse EDI connection providing extensive automation within 60 days (typically a six-month project); seamlessly transformed the company into Benestar’s KPI methodology, procedures, and reporting capabilities• Leadership role in the sale of the company from one Private Equity firm to another

Mercer University

Bachelor of Science - BS