Steve Defenbaugh

About Steve Defenbaugh

An accomplished, trusted CIO, I have two decades of success building global ERP data…

Experience

1. CIO - VP of IT, Customer Service and Fp & a

   Monarca Food Solutions

   Feb 2020 — Present · Charlotte, NC, US

   Designed the ERP system, reporting, and data warehouse, fundamentally transforming the company and aligning five siloed locations into a powerful, agile, unified focus. Led multiple post-acquisition integrations of systems and technology.• Guiding $300M annual revenue, leading a 15-member team that included FP & A, EDI directors, and IT Staff while overseeing a $5M annual budget• Reduced IT spending by 35% by right-sizing license levels and bringing the IT support model in-house with a high-performing lean team, resulting in expanded capabilities for security and companywide support• Established the data warehouse, which transformed how the company operates, ultimately establishing Power-BI-driven playbooks that displayed and incorporated all production, shipping, and financials• Tapped to take over as VP of IT & Customer Service, the heartbeat of the five nationwide plants, responsible for shipment coordination and freight controls, transforming the business, improving increased On-Time metrics of up to 93%, driving a 54% decrease in annual penalties• Built an integration with Transportation Insights, the companywide freight broker, resulting in published shipping schedules, in-depth analyses of On-Time-In-Full (OTIF) scores, freight cost tracking by lane and SKU, unshipped analysis• Developed a profitability matrix at the customer SKU level, which has driven change within the organization to focus on sales profitability rather than sales alone• Integrated an acquisition into ERP, including a full-scale 3rd Party Warehouse EDI connection providing extensive automation within 60 days (typically a six-month project); seamlessly transformed the company into Benestar’s KPI methodology, procedures, and reporting capabilities• Leadership role in the sale of the company from one Private Equity firm to another

Education

• Mercer University

  Bachelor of Science - BS

Skills

• Enterprise Software
• Sales Process
• Managed Services
• Telecommunications
• Integration
• Information Technology
• Salesforce.com
• Crm
• Program Management
• Disaster Recovery
• Business Analysis
• IT Management
• Business Process Improvement
• Outsourcing
• IT Strategy
• Process Improvement
• Data Center
• Cross-Functional Team Leadership
• Project Management
• Professional Services
• Account Management
• Call Centers
• Business Development
• Software as a Service (Saas)
• Saas
• Business Intelligence
• Leadership
• Strategy
• Networking
• Cloud Computing
• Vendor Management
• Strategic Partnerships
• Start-Ups
• Management
• Team Leadership
• Erp
• Solution Selling
• Revenue Recognition