S Darshan

About S Darshan

Experienced adroit finacial analyst with a demonstrated history of expertise in capital markets, derivatives, indices and portfolio analytics, communication & client management. I’m diligent, Quick-learner, have strong analytical skills and passionate. Responsible for develop and improve workflows, lean management and improve product offerings. Establish relationship with internal business partners and stakeholders. Serve as the point of escalation for clients regarding concerns with support.

Experience

1. Associate Client Managment Us

   HSBC

   Jan 2022 — Present · Bengaluru, IN

   Executed all assignments are completed within the SLA timeframe on a daily basis.\\\\n• Ensured day to day SLA & Quality parameters are met and checklists are prepared and submitted to the operations manager on a daily basis.\\\\n• Daily actions performed in adherence to procedural guidelines per SLA.\\\\n• Prioritizing based on defined criticalities & in adherence to all control parameters for self & cluster.\\\\n• To identify areas of concern within the team & work towards building improvements.\\\\n• Supported Manager in conducting Audits and any other Initiatives like attend training sessions, and become familiar with systems to be used for work.\\\\n• Managed and ensured accuracy and timeliness of client deliverables.\\\\n• Improve on performance through process improvement and continuous training and development.\\\\n• Implemented consistent best practice and monitor the standards.\\\\n• Ensured that adequate training/cross training is provided for all employees.\\\\n• Ability to act as a process expert, own and resolve complex queries/issues not only for self but also immediate sub process.\\\\n• Assesses areas of risk within the team and establishes control mechanisms to control/monitor risk and respond to regulatory/legislative changes.\\\\n• Monitor key performance metrics to ensure accuracy and current volumes do not expose the Financial, Regulatory and/or reputational risk.\\\\n• Participate in regular meetings to be informed on items relating to the department, global practice as well as enterprise bank wide information.\\\\n• Pro-actively communicate the procedure updates to the team. Ensures all SOPs are kept up to date at all times.\\\\n• Escalate issues timely, which may have a significant impact on client satisfaction with the appropriate sense of urgency.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• AES National College, Gowribidanur-561208

  B.Com, Taxation & Finance, First Class

  2011 — 2014

• Acharya English Medium High School

  Art/Art Studies, General, First class

  2007 — 2010

• Acharya English Medium Higher Primary School

  Art/Art Studies, General, First class

  1999 — 2007

• Presidency University Bangalore

  M.Com, Finance, General, 7.0 CGPA

  2014 — 2016