Swarnayu Chakraberty

About Swarnayu Chakraberty

I am skilled in service delivery, project management, data analysis, service quality management, CSIPs, ITIL operations & transition. Contributing towards process improvement and best in class service to deliver. Capable of developing various methods in improving & upgrading operational processes with focus on eliminating waste, cost & improving process productivity & quality. Excellence in activity scheduling & work allocation to achieve measurable goals. Proficient in improving service quality & system reliability by analyzing workflow & optimizing processes. A team player with proficiency to work in multi-cultural environments.

Experience

1. Network Service Management Lead

   Unilever

   Feb 2021 — Present · IN

   My role within Unilever is part of establishing and maintaining network infrastructure globally delivered by Communication services service line. Service Management team within CS is responsible to ensure the availability and optimal operation of network for Unilever business.\\\\n\\\\nThis role is within global CS team and responsible for service delivery of IT network operations along with other technology services stream. I can drive end-to-end integration delivery of solutions in partnership with local and global IT teams. It includes partnering, operations management & delivering Network uptime for NAMET and Africa countries. Also, key responsibilities are delivering resilient, stable, reliable and secure corporate network operations for Unilever.\\\\n\\\\nI work with wider Technology Services and Geography IT teams to manage the support services with operational layout and run the ground network services seamlessly. Key to this role is to understand the critical interfaces into Global IT Innovation service lines & service delivery within scope of responsibility.\\\\n\\\\nI am familiar working with external parties, within a diverse environment and effectively interact with team members and influence suppliers and stakeholder’s daily basis. I am responsible in ensuring the development and implementation of process and technology are in line with the business needs.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Ramakrishna Mission Vivekananda Vidyamandir

  Secondary, Science, 83.13 %

  2000 — 2006

• A C INSTITUTION

  Higher secondery (WBCHSE), science, 83.60 %

  2006 — 2008

• Welingkar Institute of Management

  PGDM, Operations Research, 73%

  2015 — 2018

• College of Engineering & Management, Kolaghat

  Bachelor of Technology (B.Tech.), ELECTRONICS AND INSTRUMENTATION ENGINEERING, DGPA 7.44

  2008 — 2012