Shalu Augusthy
Operations Customer Expert @TP
Signup · Get unlimited contacts
WORK HISTORY
Operations Customer Expert @TP
London, GB
As a dedicated dispute resolution specialist, I’m proud to have resolved 95% of customer disputes on the first contact, reducing repeat interactions by 20% and driving operational efficiency. With expertise in financial processing, I’ve accurately handled 100+ weekly refunds and chargebacks at a 99% accuracy rate, ensuring full compliance with banking regulations to protect against risks. Achieving a 4.8/5 customer satisfaction rating (15% above target), I focus on empathetic, solution-driven communication to deliver exceptional service. I’m committed to regulatory compliance, maintaining 100% adherence to FCA and PCI standards while investigating transactions. Passionate about continuous improvement, I’ve streamlined workflows to improve handling time by 10% and led process enhancements that boosted team productivity by 12%.
EDUCATION
Coventry University
Master's degree, Project Management
Kerala University, Thiruvananthapuram
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
ABOUT SHALU AUGUSTHY
I am a results-driven professional with expertise in customer service, technical support, software testing, and business process optimization. Currently, as an Operations Customer Expert at Teleperformance, I resolve customer queries with a 95% first-contact resolution rate and improve team productivity through process streamlining. My prior experience as a Software Tester at Neutara Technologies sharpened my skills in Java, SQL, API validation, and cloud platforms (AWS, Azure, GCP). Additionally, I have hands-on experience in providing technical support, troubleshooting complex systems, and ensuring seamless customer experiences. With a Master\'s in International Project Management, I bring a strong blend of technical expertise, strategic thinking, and leadership to every role. Let\'s connect to discuss how I can contribute to your organization’s success.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.