Steven Alfano

Senior Technical Support Engineer at Summize

Role: Senior Technical Support Engineer at Summize
Location: Rockland, MA, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

Experience

Senior Technical Support Engineer
Summize
Jan 2026 — Present

Education

freeCodeCamp
Full Stack Web Development Certification, Computer Software Engineering
2017 — 2018
General Assembly
User Experience Design
2019 — 2020
UMass Boston
Bachelor of Arts (B.A.), Liberal Arts and Sciences, General Studies and Humanities
2010

Skills

Time Management
Customer Satisfaction
Leadership
Management
Customer Service
Salesforce.com
Communication
Social Media
Public Speaking
Remote Troubleshooting
Troubleshooting
Business Development
Cloud Computing
Microsoft Office
Sales
Remote User Support
Technical Support
Mentoring
Target Orientation
Crm
Project Management

Contact information

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Work email
•••••@summize.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Summize

112 employees · Founded 2018 · Manchester, Greater Manchester, United Kingdom

We’re a bunch of contract experts, spread across our US and UK headquarters, but working with businesses all over the globe. Our mission is simple - to eliminate contract chaos and create contract clarity for the whole company. How do we do this? With our AI-powered Contract Lifecycle Management (CLM) that helps legal and business teams stay aligned and in control. We cut through the contract chaos by embedding smart, intuitive contract workflows across the tools your teams already use. No shelfware, no long implementation projects or complicated training. Just shared visibility, faster turnaround times, fewer surprises and contract clarity for the whole company. We were one of the first CLM solutions to take an embedded integrated approach, so that we could meet businesses in the tools they already know and love - such as Outlook, Gmail, Microsoft Teams, Slack, Salesforce, HubSpot and of course Microsoft Word for all your contract reviews. We’re not just known for our embedded, integrated experience, we’re also known for our sprint-based implementation, our standout support and our powerful AI that supports and enhances your tasks with your legal expertise in mind. We’re loved and valued by many businesses around the globe such as Revolut, Miami Heat, Matillion, Huel, IONITY, SHL Medical and SeatGeek, just to name a few. We have strong customer success stories, overwhelmingly positive G2 testimonials, and plenty of Gartner reviews too. We're a growing team making big things happen out of our HQs in Manchester, UK, Boston, US and San Diego, US. Take a look at what we have to offer and start creating contract clarity across your whole company.

summize.com

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Experience

Senior Technical Support Engineer

Education

freeCodeCamp

General Assembly

UMass Boston

Skills

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