Stephen Adshead
Iot Business Excellence Manager @Vodafone Iot
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WORK HISTORY
Iot Business Excellence Manager @Vodafone Iot
Ownership of the IoT customer onboarding materials including customer facing and internal documentation, technical diagram creation for the entire IoT product portfolio.• Successfully delivered several new features, processes and products using AGILE methodologies and working with a wide range of teams including technical, product and specialist teams. Features include new GGSN’s, NB-IoT, LTE, Multi-bearer, Geo-R and many more.• Personally managed the relationship with internal technical build teams assuring OLA adherence and process improvement. Working with them to improve processes, OLA performance and implement new products and features.• Defined and delivered automated customer design document creation tool, taking it from concept, trial to the BAU tool for all IoT onboarding requests.• Leading the creation of a strategic web based version of the design tools to enable a global single repository of IoT solution designs with high data quality and integrity.
SKILLS
ABOUT STEPHEN ADSHEAD
An ambitious and dependable professional with a strong focus on customer satisfaction, I bring extensive experience in managing multi-national technical implementations within the telecommunications industry. My expertise encompasses change management, process and continuous improvement as well as software and application development, automation, stakeholder management, and mobile networking. I am adept at engaging with international stakeholders and customers, leveraging my strong communication, presentation, and interpersonal skills to foster positive relationships and drive successful outcomes.
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