Richard Zhao
Sr. Product Manager | Chicago Booth MBA
- Role
- Technical Product Manager at TikTok
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
About Richard Zhao
Product leader with 10+ years of PM & 7+ Yrs DEV experience.
Experience
Technical Product Manager
Sep 2022 — Present · San Francisco, CA, US
Filed a patent for an LLM-driven diagnostic algorithm and drove 0→1 productization of a multi-agent AI incident diagnosis platform that synthesizes multimodal inputs and applies LLM-based reasoning to generate suggested root causes, delivering a unified orchestration framework, 10+ core AI components, reducing incident investigation time by 50%.• Led design and onboarding of a global compliance platform for 600+ services/PSM across 20+ business lines and multiple regions, achieving local regulatory compliance while maintaining controlled production traffic at scale.• Redesigned the UX of an internal compliance platform, reducing workflow steps by 20% and introducing AI-assisted draft generation and validation; cut average task completion time by 35% through streamlined UI and submission flows.• Optimized production on-call workflow by launching a RAG-based AI assistant built on structured incident history, increasing automated AI response coverage by ~15% and reducing on-call engineering effort by 33%.
Education
Illinois Institute of Technology
Master of Science, Computer Science
The University of Chicago Booth School of Business
Master of Business Administration (M.B.A.), Concentrations in General Management, Strategy, Operation & Entrepreneurship
2016 — 2018
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