Riaz Ziaee
Client Services Manager @Safeguard Global
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WORK HISTORY
Client Services Manager @Safeguard Global
At Safeguard Global, I served as a trusted implementation and client facing first POC, bridging technical expertise with global operational strategies to empower clients across 20+ countries, including Canada, the UK, Portugal, and Cape Verde. My dual role ensured compliance, rapid service delivery, and scalable solutions for multinational workforce challenges.Key Contributions & Achievements: Operational Excellence: Reduced client onboarding timelines by 40%(Portugal, Cape Verde) and boosted operational efficiency by 30% through Agile workflows and process optimization. Global Client Growth: Scaled services for 10+ clients across Canada, the UK, EMEA, and the Americas, achieving 95% retention with tailored compliance and HR solutions. Compliance Leadership: Ensured 100% adherence to regional regulations (tax, labor laws) across 20+ countries, eliminating risks and strengthening client trust. Project Success: Delivered 12+ cross-border workforce projects on time and under budget, driving collaboration with HR, payroll, and legal teams worldwide.As a Client Services Manager, I thrived at the intersection of compliance, innovation, and client satisfaction, transforming global workforce challenges into opportunities for growth. Passionate about building bridges between cultures and systems, I take pride in driving measurable impact for clients while shaping the future of work.
EDUCATION
St. Georges Grammar School Hyderabad, India
ICSE, High School
Osmania University
Bcom, Auditing , Economics, Finance
University of Toronto
Bcom - Accreditation, Auditing, Economics & Finance
National Institute of Information Technology
Business Systems, Management Information Systems, General
SKILLS
ABOUT RIAZ ZIAEE
With over 15 years of experience in the IT industry, I am a versatile professional specializing in Project Management, Scrum Mastery, Business Analysis, and Global Entity Management. My career has been driven by a passion for delivering results through strategic planning, Agile methodologies, and cross-functional collaboration across global teams.What I Do- Project Management: As a Certified PMP, I lead cross-functional teams, ranging from 2 to 50+ members, to deliver complex, time-sensitive projects with global implementations. My focus is on adapting to evolving requirements while ensuring on-time and high-quality delivery- Scrum Master: As an Agile advocate, I foster collaboration, transparency, and continuous improvement within teams. I excel in backlog management, sprint planning, and driving team efficiency to achieve sprint goals- Business Analysis: I specialize in gathering business requirements, mapping processes, and translating stakeholder needs into actionable specifications. I’ve played a key role in establishing standards for task assignment, status tracking, and team motivation to meet project deadlines- Global Entity Management SME: I bring expertise in setting up and optimizing global entity management frameworks, ensuring compliance, scalability, and operational efficiency across diverse regions. My Journey: Over the years, I’ve honed my skills in Program & Project Management, Scrum, HRIS & Business Analysis, spending more than 10 years in these domains, with 5+ years in leadership roles. My experience includes overseeing internal and contracted IT teams, managing project plans, testing life cycles, scrum meetings and ensuring the delivery of high-quality software, particularly in the financial sector. Core Strengths- Exceptional organizational and analytical skills, with a focus on delivering measurable results- Proven ability to manage multiple stakeholders with varying technical proficiencies, building strong relationships across business and technical teams- Strong written and verbal communication skills, enabling seamless collaboration and alignment on project goals- Self-motivated and results-driven, with a track record of motivating teams to meet and exceed project deadlines. Why I Do It: I thrive at the intersection of technology and business, leveraging my functional expertise to deliver innovative solutions and drive operational excellence. Passionate about empowering teams and fostering collaboration, I take pride in turning complex challenges into measurable success.
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