Ryo Wong
IT Applications Specialist at ALDI USA
- Role
- Information Technology Applications Specialist at ALDI USA
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Ryo Wong
Proactive Graduate at the University of Illinois at Chicago with superior skills in…
Experience
Information Technology Applications Specialist
Jun 2023 — Present · Aurora, IL, US
Resolves incidents and requests in a timely manner; documents work and resolution steps within service management tool.• Escalates incidents and requests to appropriate internal personnel or external vendors when further expertise is required.• Participates in the overall Information Technology Infrastructure Library (ITIL) service management processes for software and hardware solutions.• Assists or coordinates with national and international project delivery, including documentation, testing, training, and deployment for software or hardware solutions.• Adheres to standards, policies, and pre-established guidelines to perform the functions of the job.• Collaborates with team members and communicates relevant information to direct leader.• Upholds the security and confidentiality of documents and data within area of responsibility.
Education
Naperville North High School
High School Diploma
2015 — 2019
University of Illinois Chicago
Bachelor of Science - BS , Information and Decision Sciences
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