Ryju Rymon

About Ryju Rymon

With over three years at Tata Consultancy Services, the focus has been on delivering…

Experience

1. Associate Consultant

   Tata Consultancy Services

   Oct 2021 — Present · Bengaluru, IN

   Key Result Areas:• Technology / Solutions Consultant with Digital Service Desk Centre of Excellence. Set technical and architectural standards, assess teams on the maturity of their current services offered, provide technical governance, drive the use of best practices, and establish discipline in designing processes/solutions in a scalable, maintainable, and consistent manner.• Provided technical and architectural runway for project teams, removing technical impediments, and leading early solutions to simple/complex problems.• Built DSD assessment framework to assess the maturity of an account from people, process, and technology aspect. • Recommend transformation roadmap based on volumetrics analysis, enhancing current Service Desk tools driving self-help, auto heal and MTTR reduction.• Own DSD offering, provide consultation to TCS/customer by showcasing demo/solution on \"Art of possibility\"• Maximize Alliance partnerships to explore differentiated offerings enabling competitiveness and enhance win ratio.

Education

• Visvesvaraya Technological University

  Bachelor of Engineering (B.E.)

  2004 — 2008

• St. Joseph's Boys' High School, Bangalore

  10th (ICSE)

  1995 — 2002

• Christ Junior College, Bangalore

  PUC

  2002 — 2004

Skills

• IT Operations
• Service Delivery
• Transition Management
• Active Directory
• Windows Server
• Linux
• Business Process Improvement
• Service Management
• Management
• Microsoft Sql Server
• Windows
• Sla
• Customer Service
• Networking
• Teamwork
• Team Management
• Team Leadership
• Process Improvement
• IT Service Management
• Java
• Operating Systems
• Microsoft Office
• Incident Management
• System Administration
• Project Management
• Html
• IT Outsourcing
• Itil
• Matlab
• Windows 7
• Customer Relations