Ryan Wood

About Ryan Wood

Dedicated remote professional with an extensive background in data processing, orchestrating seamless electronic file transmissions for 500+ banks and credit unions across an enterprise environment. Proficient in applying ITIL best practices, with meticulous documentation using ServiceNow. Skilled in Cisco VPN, VMware, Citrix, Mainframe, Microsoft, Active Directory, and specialized banking technologies such as Fiserv Premier, Precision, and Galaxy. Experienced in navigating matrix organizations, collaborating with stakeholders across diverse functional and technical skill sets. Recognized for excellent interpersonal communication and problem-solving skills honed in a fast-paced environment. Specializing in document management and content systems, complemented by comprehensive information security training and certifications including ITIL, Linux Essentials, CompTIA A+, Network+, Security+, Pentest, and Linux+. Noteworthy for spearheading QC initiatives, resulting in an 85% reduction in ServiceNow tickets and clearing a backlog of 1200+ tickets. Over two decades of experience in processing banking updates, ATMs, AML, FED ACH files, utilizing Unisys Libra and IBM Z/os mainframes. Proficient in AML and PCI compliance, troubleshooting, maintaining detailed logs, Confidence AI Workflow playbooks, and ensuring superior ATM and online banking availability. Stepped into a Windows Applications T2 role in a Citrix and Microsoft AD enterprise level environment. Moreover, possess a versatile skill set with significant transferability to healthcare IT, particularly in areas requiring precision, compliance, and secure data management.

Experience

1. Sr Associate Ii Computer Operations

   Fiserv

   Apr 2021 — Present · Houston, TX, US

   Remote employee working within a small team to ensure electronic file transmissions to over 500 banks and credit unions. •Utilize ITIL best practices to resolve and document problems in ServiceNow ticket system.•Working Knowledge of Cisco VPN, VMware, Citrix, Mainframe, Microsoft, Opcon, Tidal, and proprietary banking technology platforms such as Fiserv Premier, Precision, and Galaxy.•Proficient with Fiserv Director | Hyland OnBase Document and Content Management.•Information security training.•ITIL, Linux Essentials, Comptia A+, Network+, Security+, Pentest+, Linux+ Certified.•Provide IT tech support and troubleshooting to my group. Working knowledge of Active Directory.•Extensive bank technology and experience,•Responsible for a 85% reduction in ServiceNow tickets being opened for missing files through innovative QC initiative. Also, cleared a backlog of 1200+ tickets opened prior to the formation of my group by acting as a liaison to the Operations, Moveit, Depcon, and PCD departments to regenerate, re-date, or resolve any issues with files being lost in transit.•Implemented a simple batch file solution that was being used in a different region (rather than re-inventing the wheel) to resolve the problem of incomplete files and missed SLA’s with one of our largest clients.

Education

• Lone Star College

  Associate of Arts and Sciences - AAS, Information Technology various courses including Interpersonal Communications Skills