Ryan Wood
IT Operations & Enterprise Systems | Banking, Healthcare & Critical Infrastructure | Regulated Environments & Cybersecurity Foundations | Houston 249 Tech Corridor
- Role
- Senior Associate Ii Computer Operations Citrix Admin 1 at Infinite Computer Solutions
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Ryan Wood
IT Operations and Production Support professional with 20+ years of experience supporting…
Experience
Senior Associate Ii Computer Operations Citrix Admin 1
Jul 2025 — Present · US
Monitored batch and ACH processes to ensure data integrity, regulatory compliance, and timely execution of critical financial operations.Performed proactive log analysis and system monitoring to detect anomalies, escalating potential incidents to IT and security teams, applying principles from Security+ and CySA+.Managed Citrix environments and user access, including MFA, PingID, Active Directory, and CyberArk, supporting secure remote operations.Leveraged ServiceNow to track incidents, manage change requests, and streamline IT service workflows, improving operational efficiency.Implemented process improvements to enhance monitoring, anomaly detection, and operational security controls.Collaborated with IT and security teams on incident response and operational enhancements, applying best practices from ITIL, Security+, and CySA+.Skills / Tools: Citrix Workspace, ServiceNow, CyberArk, Active Directory, MFA, PingID, ACH Operations, System Monitoring, ITIL Best Practices, Incident Response, Security+ & CySA+
Education
Cypress Creek High School
High School Diploma
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