Ryan Vargas

Service Bdc @The Collection

Miami, FL, US

Responsible for managing large amounts of inbound and outbound calls (30-60+ calls daily), emails, and text messages in a timely manner. Also responsible for identifying customer needs and providing information on service appointments-Assisted customers in scheduling their appointments for service on their vehicles, scheduling 250+ appointments per month, with an average show rate in excess of 85%, and generating in excess of in revenue for the business on a monthly basis-Partnered with the service advisors in order to assist with customer needs, research issues and provide solutions or alternatives-Responsible for responding quickly to internet, phone, and live chat inquiries using email, scripts, and templates-Participated in team and process training sessions – kept positive relationships with teammates, sales teams, and dealership management-Provided exceptional customer service in a professional and courteous manner-Partnered with the brand managers to manage the daily workload within the service department regarding reservations throughout the day-Contacted and communicated with customers to identify service needs-Responsible for managing customer contact information within the CRM-Capable of multi-tasking in a fast-paced environment-Provided information on alternative transportation programs-Demonstrated flexibility and a willingness to help the team and the mission by adapting to changes in the work schedule.