Ryan van Orman
Director of Payment Product and Operations @Servus Credit Union
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WORK HISTORY
Director of Payment Product and Operations @Servus Credit Union
Lead 60+ professionals across product and operations to deliver payments solutions- Define product roadmaps and implement business-centric Product Ownership practices- Embed OKR/KPI frameworks to track adoption, revenue, and operational efficiency.Achievements-$1M+ annual revenue uplift via fee optimization and pricing strategies-$300K annual cost savings by migrating credit card statement production to Canada- Delivered custom credit card applications improving staff efficiency and experience.
EDUCATION
Medicine Hat College
Computer Systems Technology Diploma
Athabasca University
Bachelor of Business Administration
SKILLS
ABOUT RYAN VAN ORMAN
Senior Product Management Leader with deep experience in digital transformation, payments, and e-commerce. I specialize in defining and implementing product-first strategies, frameworks, and OKR/KPI-driven roadmaps that align business objectives with customer outcomes.I have led product organizations across financial services, fintech, and e-commerce, achieving measurable results including $1M+ revenue uplift,$300K cost savings, and launching digital banking solutions for members. My approach emphasizes coaching, cross-functional collaboration, and embedding product ownership practices that scale.I am passionate about enabling teams to deliver customer-centric solutions, building frameworks that prioritize value, and ensuring measurable business impact.
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