Ryan Tyrell
- Role
- Sr Strategy & Operations Manager - Customer Experience Center of Excellence at Adobe
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Ryan Tyrell
Quirky, eccentric, future, and proactive thinker. Dedicated to creating customer success…
Experience
Sr Strategy & Operations Manager - Customer Experience Center of Excellence
Aug 2022 — Present
Customer Success Strategy & Operations Leader and Subject Matter Expert on customer lifecycle, retention, growth, and communications- Digital Engagement, Digital Touch, Shared Services - Digitally transforming customer success through automation and digital outreach - Increased account contact data from 30% to over 80% in 1 year, followed by SFDC and Gainsight automation to continue to capture and update new contacts - Created Retention Impact Score (RIS) and dashboard to determine how scaled communications impacts customer retention - Scaled communications including, targeted comms plans, content creation, and webinars - Webinar Co-host, and Co-creator - Built automatons focused on driving Business Reviews and Renewals - Built, ran, and supported programs that lead to $2.0M in operational value for field teams 2021 with forecast of $2.8M for 2022 - Launched Customer Success Journey campaigns with nearly 30% open rates - Increase time to market and ROl on new implementations - Building and implementing Gainsight programs and outreaches - Reporting, data analysis, and identifying gap and opportunities launching projects
Skills
- Managed Hosting
- Data Analytics
- Agile Project Management
- E-Commerce
- Itil V3 Foundations Certified
- Cloud Computing
- Account Manager
- Automation
- Rackspace Cloud
- Customer Relationship Management (Crm)
- Technical Writing
- Agile Methodologies
- Product Management
- Leadership
- Customer Retention
- Project Management
- Strategy
- Quality Assurance
- Client Services Manager
- Microsoft Office
- Private Cloud
- Marketing Strategy
- Start-Ups
- Client
- Enterprise Software
- Networking
- Sexuality Education
- Renewals
- Software Testing Life Cycle
- Management
- Amazon Web Services (Aws)
- Customer Service
- Software as a Service (Saas)
- Enterprise Account Management
- Hybrid Cloud
- Client Services
- Program Management
- Rackspace
- Account Management
- Servant Leadership
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