Ryan Suparman

About Ryan Suparman

As a Technical Support Engineer 2 at Oracle, I bring over four years of experience in cloud application support, CRM integrations, and API troubleshooting. My work focuses on resolving complex issues involving Oracle CPQ Cloud, Fusion Cloud Subscription Management, and Enterprise Contracts, while ensuring seamless integration with third-party applications like Salesforce and DocuSign. Expertise in REST and SOAP APIs, combined with proficiency in debugging BML Java-based language and web development tools, enables me to deliver efficient solutions and improve application performance. Collaborating with cross-functional teams, I contribute to product improvement by addressing software bugs and enhancing user experiences. Recognized for achieving one of the top service request closures, I am driven by a commitment to excellence and innovation. My mission is to empower clients through advanced troubleshooting and technical insights, fostering trust and success in every interaction.

Experience

1. Technical Support Engineer 2

   Oracle

   Jul 2022 — Present

   Oracle CPQ Cloud, Oracle Fusion Cloud Subscription Management and Fusion Cloud Enterprise Contracts1. Provided advanced troubleshooting for complex issues related to CRM and third-party integrations, including Fusion Apps, Salesforce, DocuSign, OKTA, and Microsoft Dynamics, ensuring seamless integration and data synchronization2. Achieved the third highest number of closed service requests (SRs) in the department in 2023, demonstrating superior problem-solving skills and efficiency3. Leveraged REST and SOAP APIs to diagnose issues in cloud applications, guiding users through error resolution and ensuring successful API integrations4. Conducted thorough code reviews and debugging in BML Java-based language, HTML, CSS, XSL/XML, and JavaScript, ensuring optimal functionality and performance5. Utilized SQL to troubleshoot customer issues across various Fusion Cloud applications, including Subscription Management and Enterprise Contracts, effectively resolving technical challenges

Education

• McDaniel College

  Master's degree, Data Analytics

• Shoreline Community College

  Associate's degree, Management Information Systems, General

  2014 — 2016

• Indiana University Bloomington

  Bachelor of Science - BS, Informatics with minor in Cyber Security

  2017 — 2018

• Georgia Institute of Technology

  Master's degree, Cybersecurity

Skills

• Html
• Social Media
• Phython
• Management
• Java
• Teamwork
• Microsoft Powerpoint
• Entrepreneurship
• Leadership
• Research
• Microsoft Excel
• Organization Skills
• Public Speaking