Ryan Holm

About Ryan Holm

I build what the best retail store leaders imagine.As Divisional Vice President of Retail Innovation & Operations at Helzberg Diamonds, I lead large-scale transformation initiatives across 160+ stores, delivering measurable impact through AI-powered workforce tools, cutting-edge clienteling platforms, and seamless operational frameworks.My passion lies at the intersection of technology, training, and team performance. From launching enterprise scheduling and inventory platforms to championing the mindset shift required to make 110-year-old brand to embrace a digital first strategy, I’ve helped evolve legacy systems into future-proof retail engines.I thrive in the walk and run phase of innovation, where ideas meet action, systems meet store floors, and strategy becomes daily execution.No matter where the road of innovation leads, my mission remains the same: Build smarter retail by listening and serving the needs of the frontlines.

Experience

1. Divisional Vice President of Retail Innovation and Operations

   Helzberg Diamonds

   Jan 2025 — Present

   I lead the modernization of store operations and frontline tools across Helzberg’s national retail footprint. My work spans product management, change leadership, and field enablement, ensuring every innovation launched is intuitive, impactful, and built for real retail environments.I serve as product manager for our AI-powered workforce management solution as well as our clienteling, appointment, and blended ecommerce platforms. These systems empower over 1,800 associates to serve customers more efficiently and effectively.I lead change management for all field-facing technology and process rollouts. This includes developing training, communications, and adoption strategies that drive engagement and results.In partnership with IT and vendor teams, I guide project discovery and build phases to align technical design with frontline needs. I have also co-developed reporting and KPIs that help keep our stores focused on the behaviors that drive profitability.I am an active member of our internal AI Council and a contributor to the development of a new store concept, helping shape the future of retail through experimentation and insight.

Education

• The University of Akron

  Communication

  2007 — 2009

• Central Washington University

  Bachelor of Science - BS, Business Administration, Business Analytics Minor

• University of Phoenix

  Associate of Arts (AA), Communications

  2009 — 2012

Skills

• Hiring
• Retail Sales
• Recruiting
• Visual Merchandising
• Training & Development
• Multi Unit
• Process Scheduler
• Sales Management
• Customer Service
• Microsoft Office
• Sales
• Delegation
• Staff Training
• Human Resources
• Training
• Customer Satisfaction
• Public Speaking
• Leadership
• Management
• Team Building
• Marketing
• Loss Prevention
• Scheduling
• People Management
• Inventory Management
• Inventory Control
• Time Management
• Retail
• Franchising
• Store Management
• Interviews
• Marketing Strategy
• Product Marketing
• Merchandising
• Strategic Planning