Ryan Freeland
CX Architect Manager @ Corewell Health | Experience Design Coach
- Role
- Cx Architect Manager at Corewell Health
- Location
- Ann Arbor, MI, US
- LinkedIn followers
- 500 followers
About Ryan Freeland
Hi My name is Ryan Freeland (he/him) and I’m excited to connect! Here are a few of my career highlights- Founding member of early-stage start-up focused on chronic health management- Educated ~150 university and bootcamp students in ux design & research and human-centered design- Trained ~600 leaders at various organizations on design thinking and its impact on innovation- Experienced in multiple healthcare spaces (global health, health insurance, digital health startup, LGBTQ+ health, HIV/AIDS prevention, hospital system)I have shined best when working at an early stage company, an early stage UX/CX team, or at early product innovation, so that I can catalyze the maturity of people-first thinking via strategic planning, design workshops, and research.I strive to ensure digital solutions are implemented holistically, have met ethical and policy standards, and are designed with the person(s) in mind by leveraging my user experience, analytical, and human-centered design skills.I am passionate about tech-equity, diversity & inclusion, sustainability, and queer history.
Experience
Cx Architect Manager
Jun 2025 — Present · Ann Arbor, MI, US
Highlights- Consulted with Revenue Cycle, Contact Center, Digital Services, and Operational teams to support the pilot of a potential AI powered solution by providing input on project plan and inclusion of consumer feedback- Supports UX and Revenue Cycle teams simplify online scheduling flows for various clinical departments by hosting co-design workshops, leveraging consumer insights, and connecting key stakeholders- Collaborates with multiple teams and leaders to improve the omnichannel scheduling experience by facilitating design sessions, synthesizing key metrics, and conducting primary research
Education
University of Michigan College of Literature, Science, and the Arts
Bachelor of Arts (BA), International/Global Studies
2012 — 2016
University of Washington
Certificate in Front-End Development with HTML, CSS & JavaScript
2019 — 2020
University of Michigan - School of Information
Master of Health Informatics
2016 — 2018
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