Ryan Serbin

About Ryan Serbin

At UKG, I consult with clients to better understand their business needs and tailor our leading workforce management technology to solve their unique business goals. I implement time and attendance software that maximizes productivity by automating routine tasks such as time collection, approving and running timesheets, responding to time-off requests, and correcting exceptions. This allows our clients to gain greater visibility into their business and maintain compliance. At UKG, we build meaningful relationships with our customers and partner with them for life.I’m a leading resource in international business and global markets, specializing in language and culture.For any professional inquiries regarding myself, please feel free to access my contact information.

Experience

1. Sr Solution Consultant

   UKG

   Dec 2024 — Present

   Served as primary delivery lead for UKG Pro Suite Workforce Management implementations, owning end-to-end solution design, configuration strategy, deployment, and client adoption across complex enterprise engagements.• Acted as a trusted consultant and project lead, translating client business objectives into scalable Workforce Management solutions that improved operational efficiency and workforce processes.• Facilitated requirements discovery and stakeholder alignment sessions, partnering with client leadership to define needs, success criteria, and aligned system solutions.• Directed full project lifecycle execution including scope, planning, milestones, risk management, resourcing, and executive communication to ensure on-time delivery.• Delivered dozens of UKG Pro Suite Workforce Management implementations with successful go-lives, strong adoption, and positive client outcomes.• Led a cross-functional initiative to redesign Global Delivery Center tenant provisioning processes, creating standardized workflows, job aids, and the project map framework now used across the organization.• Participated in an Atlanta-based strategic think tank with enterprise leaders to reimagine provisioning workflows, then led an internal team to operationalize and scale the new model.• Spearheaded AI enablement efforts by developing methods to translate client requirements into standardized configuration templates, improving speed, consistency, and efficiency.• Recognized as FY26 Q1 Own It Award recipient for leadership and organizational impact through the Global Delivery Center transformation initiative.• Received strong client recognition and leadership feedback for professionalism, product expertise, and collaborative client partnership building.• Collaborated across pre-sales, product, and support teams to align implementation strategy and proactively reduce delivery risk.

Education

• University of Dayton

  Minor, Mandarin Chinese, Highest Honors

  2017 — 2021

• Zionsville Community High School

  Honors Diploma

• University of Dayton

  Bachelor of Science in Business Administration: International Business Management and Marketing

  2017 — 2021