Ryan Scott Miller
Chief Information Officer @Pedder Nissan
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WORK HISTORY
Chief Information Officer @Pedder Nissan
Lake Elsinore, CA, US
Lead IT, Marketing, and strategic initiatives across 8 automotive dealerships (Nissan, CDJR, Hyundai) supporting ~500 employees. Manage team of 6 and oversee $3M+ annual budget across technology and advertising. Serve on executive management team alongside VP, CFO, and CLO.Technology & InfrastructureExecuted network and cybersecurity upgrades across all stores for FTC Safeguards Rule and CCPA/CPRA compliance—firewalls, switches, endpoint protection, MDMBuilt 49 automated report scripts (Node.js/Playwright) pulling from Tekion, DealerConnect, NNANet, Hyundai—eliminating hours of daily manual workDeveloped majority of management reporting used group-wide: ranking reports, inventory forecasting, pacing dashboards, financial trackingEarly adopter of PAM AI voice technologyMarketingOversee digital marketing director and graphic designerManage digital/social strategy with ad budgets of $20K–$100K/month per storeCSI/SSI PerformanceBuilt daily dashboard for real-time tracking and projections to hit manufacturer bonus thresholdsVendor Management & Cost ReductionNegotiated contracts saving hundreds of thousands over tenureLed Reynolds to Tekion DMS transition, saving $1M over 3 yearsCOVID ResponseDeveloped safety protocols and training keeping all stores operational while competitors closedAcquisitionsPartnered with VP, CFO, CLO on acquisition planning and infrastructure changeover (2nd as CIO, 5th in IT tenure)
SKILLS
ABOUT RYAN SCOTT MILLER
Chief Information Officer at Pedder Auto Group, leading IT, Marketing, and cross-functional strategic initiatives across 8 automotive dealerships (Nissan, Chrysler Dodge Jeep Ram, and Hyundai brands) supporting approximately 500 employees. I manage a team of 6 and oversee combined annual budgets exceeding $3 million across technology infrastructure and advertising. As a member of the executive management team, I work directly with the VP, CFO, and CLO on acquisitions, group-wide policy, and operational strategy.Over 15 years with the organization, I\'ve grown from IT Director to CIO while the group expanded from 4 to 8 dealerships. I\'ve led two acquisitions as CIO (five total during my IT tenure), handling all technology planning and infrastructure changeover alongside executive leadership.I\'m driven by finding solutions that leverage efficient processes and cutting-edge technology. I built 49 automated daily report scripts using Node.js and Playwright that pull data from Tekion, DealerConnect, NNANet, and Hyundai platforms—eliminating hours of manual work across the group. I\'ve developed the majority of management reporting used by GMs, sales managers, service managers, and business office staff. I also led our early adoption of PAM AI voice technology and continue to explore applied AI opportunities for operational efficiency.Key accomplishments include executing comprehensive network and cybersecurity upgrades for FTC Safeguards Rule and CCPA/CPRA compliance, leading the transition from Reynolds to Tekion DMS (saving $1 million over 3 years), and negotiating vendor contracts that have saved hundreds of thousands of dollars.Outside my CIO role, I\'m building software products including a React/TypeScript/Supabase platform for Photographers of Murrieta (a member community I lead as Executive Director) and a React Native mobile app for wheelchair basketball teams. These projects keep me hands-on with modern development practices and AI-assisted workflows.Before automotive, I studied at Brigham Young University and spent several years in sales leadership at Prosper Learning. As a husband and father of three, I enjoy traveling in the family RV, coaching my son\'s wheelchair basketball team, and running Ryan Scott Miller Photography.Open to conversations about automation, applied AI, and technology leadership.
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