Ryan Rostami
IT Support Technician @Fast + Epp
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WORK HISTORY
IT Support Technician @Fast + Epp
Vancouver, BC, CA
Streamlined device deployment by implementing Microsoft Autopilot with Intune for 100+ users, reducing setup time by 40%.• Enhanced security posture through Zero Trust principles, integrating SSO, MFA, and RBAC with Azure Entra ID (Azure AD).• Automated OS lifecycle management, including Windows 10–11 upgrades and patching, across a hybrid environment using Intune.• Increased operational efficiency by automating employee onboarding and offboarding with custom PowerShell scripts.• Optimized IT asset management through proactive software lifecycle management, Intune software deployments, and hardware refresh planning.• Empowered end users by developing documentation and delivering training sessions that boosted technology adoption and self-service support.• Maintained and supported hybrid IT infrastructure across US and Canada offices, managing servers, Azure resources, virtual machines, Cisco Meraki firewalls, switches, and printers.• Delivered advanced technical support (Tier 2 & 3) to 100+ hybrid and remote users, ensuring consistent performance and minimal downtime.
ABOUT RYAN ROSTAMI
IT Systems Administrator with 6+ years of experience supporting hybrid IT environments…
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