Ryan Raynor

Experience

1. Director, Client Management North America Consulting Technical Director

   NetSuite

   Sep 2022 — Present

   Leading proactive customer success programs and strategic initiatives across North America- Spearhead customer success programs that ensure long-term adoption and business value for NetSuite clients, driving both engagement and profitability- Develop repeatable, scalable processes that integrate customer success into the NetSuite culture- Build and implement goal-setting and incentive programs to encourage adoption of the full NetSuite technology stack- Hire and mentor top talent to focus on customer success while fostering a risk-aware organizational culture- Lead collaboration between cross-functional teams to drive results, working closely with internal teams and external partners- Act as a trusted advisor to NetSuite executives, providing feedback and strategic recommendations on program success and continuous improvement.

Skills

• Business Strategy
• Salesforce.com
• Business Process Design
• Data Center
• Cloud Computing
• Marketing
• New Business Development
• Crm
• Business Analysis
• Netsuite
• Customer Relationship Management (Crm)
• Business Development
• Marketo
• Software as a Service (Saas)
• Management
• Dashboard Metrics
• Business Intelligence
• Sales Process
• Telecommunications
• Data Analysis
• Application Architecture
• Project Management
• Metrics Reporting
• Solution Selling
• Operations Management
• Saas
• Databases
• Metric Development
• Business Intelligence Tools
• Sales