Ryan Phillippi

About Ryan Phillippi

Highly accomplished senior management leader, specializing in driving revenue growth and lean operations management while developing high performing teams and results. Adept at creating and implementing strategic plans, workflow management improvements, and identifying process improvement opportunities while instilling customer focus ideals to cultivate best-in-class company brand. Delivering extensive fiscal and people management experience in the retail arena and consistent ability to accelerate a company’s overall goals and growth.Strengths include:• Strategic Vision and Long-Term Planning• Performance Management• Systems Integration• P&L Management | Financial Analysis • Training and Staff Development• Program Development and Management• Sales Leadership• Marketing Strategy and TacticsOver the course of my career, I have risen up through the ranks, through consistent promotions and possess a thorough understanding of what it takes to motivate and manage all tiers within a large operation, in order to establish a positive corporate culture and deliver measurable results.Reach me via LinkedIn messaging or via email at r••••••••@yahoo.com.

Experience

1. Senior Manager of Operations

   CarMax

   Jul 2021 — Present · Austin, TX, US

   Responsible for all aspects of the Service Operations Department. Collaborates with Sales, Business Office, and Purchasing teams to create an exceptional associate and customer experience aligned with CarMax culture.Principle Duties and Responsibilities: • Management of team and processes associated with vehicle production and servicing• Utilizes reports, analyzes information and monitors trends to identify opportunities in the business• Displays financial responsibility through P&L management• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience• Interviews, hires, trains, and promotes associates to support Service Operations and company growth• Serves as member of senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to team• Champions and implements both company and store initiatives for consistent execution and continuous improvement• Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review process.• Resolves customer and associate issues• Manages daily Merchandising operations by interpreting, communicating and executing policies and procedures.• Executes initiatives and fundamentals, including the OM Fundamentals.• Read, interpret and transcribe data in order to maintain accurate records• Speak, listen, and write effectively in dealing with customers and associates across departments• Make independent judgments regarding critical business decisions • Identify business opportunities and suggest improvements

Education

• University of Notre Dame - Mendoza College of Business

  Economic Value Add

• North Hennepin College

  Liberal Arts and Sciences/Liberal Studies

Skills

• P&L Responsibility
• Print Management
• Agile Project Management
• Training & Development
• Project Management
• Retail
• Print on Demand
• Cost Savings
• Fleet Management
• Workflow Management
• Customer Satisfaction
• Training
• Vendor Management
• Financial Analysis
• Inventory Management
• Cost Control
• Wide Format Printing
• Organizational Management
• Regional Planning
• Logistics Management
• Hiring Personnel
• Systems Integration
• Training Programs
• Strategic Planning
• P&L Management
• Sales Leadership
• Digital Printing
• Revenue Analysis
• Sales Operations
• Customer Service
• Staff Training
• Performance Management
• Employee Training
• Marketing Strategy
• Leadership
• Team Building
• Program Development
• Management
• Employee Retention
• Store Management