Ryan Smith
Support Team Leader- Dentally @Henry Schein One UK
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WORK HISTORY
Support Team Leader- Dentally @Henry Schein One UK
Coaching team members to work more efficiently and deliver an exceptional customer experience- Leveraging AI and technology to enhance team performance and drive world-class support- Developing people by using technology as a tool for growth and success- Driving accountability—enforcing company policies and supporting underperforming team members to improve.Passionate about optimising customer support, fostering a forward-thinking mindset, and ensuring our team delivers seamless, AI-enhanced experiences that truly make a difference.
EDUCATION
Chatham Grammar School For Boys
Level 3 IT Diploma
ABOUT RYAN SMITH
With a decade of experience at Henry Schein One UK, I have built my career around optimising customer support, driving innovation, and developing high-performing teams. Starting as a Software Support Technician, I’ve grown through various leadership roles, always focused on leveraging technology to enhance both customer experience and team efficiency.As a Support Team Leader at Dentally, my focus is on: Coaching & Developing Teams – Empowering team members to work efficiently while delivering an exceptional customer experience. Leveraging AI & Technology – Using intelligent solutions to drive performance, streamline support, and create seamless customer interactions. Driving Accountability & Growth – Creating a culture of ownership, ensuring policies are upheld, and supporting team members to reach their full potential.Previously, in my role as a Strategic Account Manager, I worked closely with key clients, ensuring they maximised the value of our solutions. My background in customer success, support leadership, and multi-practice consulting has given me a well-rounded perspective on the evolving needs of the dental industry.I am passionate about fostering a forward-thinking mindset, integrating AI-driven solutions, and ensuring that customer support isn’t just reactive, but proactive, efficient, and truly impactful.If you\'re interested in discussing customer success, AI in support, or leadership strategies, let’s connect!
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