Ryan Moon

Quality Assurance & Training Specialist @LINX

Ogden, UT, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

Quality Assurance & Training Specialist @LINX

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Salt Lake City, UT, US

Work with Lead Technicians, Foreman and Superintendent to create comprehensive documentation for quality standards, ensuring consistency and clarity in processes.Implement RCA/ICA/PCA Methodologies: Utilize Root Cause Analysis (RCA), Immediate Corrective Action (ICA), and Preventive Corrective Action (PCA) methodologies to identify and address issues post-install to prevent them from occurring in the future. Customer Collaboration: Work closely with customers to gather feedback and integrate their needs into quality assurance processes, leading to improved customer satisfaction and product quality.SharePoint: Design, implement and maintain SharePoint site for document management, project and issue tracking and increased communication between Lead Technician, Foreman, Superintendent and QA/QC Staff. Power Automate: Implement automations using PowerAutomate to ensure data submitted is handled appropriately and send to the right individuals.

EDUCATION

2011 — 2015

Colorado Technical University

Bachelor Degree, Information Technology/Network Management

SKILLS

Windows 7SqlLinuxServersNetworkingActive DirectoryXpWindows ServerHardwareTcp/IpRemote DesktopGroup PolicySystem AdministrationDnsTechnical SupportVendor ManagementVirtual Private Network (Vpn)TroubleshootingManagementLan-WanWindowsCitrixSoftware InstallationVpnWindows Xp ProData CenterOs XMac Os XSecurityComputer HardwareHelp Desk SupportCall CentersNorton GhostMysqlSccmDhcpLaptopsWindows XpMicrosoft Exchange

ABOUT RYAN MOON

Technical Leader with 15 Years of Experience in Information Technology and Construction.I am a technical leader with 15 years of experience in the information technology industry and 7 years in various construction, recycling, and heavy equipment roles. My career trajectory demonstrates my ability to learn and adapt to new challenges to get the job done effectively.Current Role: Quality Analysis, Control & TrainingCurrently, I am in a QA & C+Training role, where I utilize my white-collar, end-user focused experience to define and manage quality control for the installation, management, and leadership of network cabling and technicians in a hyperscale data center environment.Blending White Collar and Blue Collar ExpertiseI excel at the intersection of white-collar and blue-collar work, leveraging my diverse background to deliver exceptional results.

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