Ryan Moon

About Ryan Moon

Technical Leader with 15 Years of Experience in Information Technology and Construction.I am a technical leader with 15 years of experience in the information technology industry and 7 years in various construction, recycling, and heavy equipment roles. My career trajectory demonstrates my ability to learn and adapt to new challenges to get the job done effectively.Current Role: Quality Analysis, Control & TrainingCurrently, I am in a QA & C+Training role, where I utilize my white-collar, end-user focused experience to define and manage quality control for the installation, management, and leadership of network cabling and technicians in a hyperscale data center environment.Blending White Collar and Blue Collar ExpertiseI excel at the intersection of white-collar and blue-collar work, leveraging my diverse background to deliver exceptional results.

Experience

1. Quality Assurance & Training Specialist

   LINX

   May 2024 — Present · Salt Lake City, UT, US

   Work with Lead Technicians, Foreman and Superintendent to create comprehensive documentation for quality standards, ensuring consistency and clarity in processes.Implement RCA/ICA/PCA Methodologies: Utilize Root Cause Analysis (RCA), Immediate Corrective Action (ICA), and Preventive Corrective Action (PCA) methodologies to identify and address issues post-install to prevent them from occurring in the future. Customer Collaboration: Work closely with customers to gather feedback and integrate their needs into quality assurance processes, leading to improved customer satisfaction and product quality.SharePoint: Design, implement and maintain SharePoint site for document management, project and issue tracking and increased communication between Lead Technician, Foreman, Superintendent and QA/QC Staff. Power Automate: Implement automations using PowerAutomate to ensure data submitted is handled appropriately and send to the right individuals.

Education

• Colorado Technical University

  Bachelor Degree, Information Technology/Network Management

  2011 — 2015

Skills

• Windows 7
• Sql
• Linux
• Servers
• Networking
• Active Directory
• Xp
• Windows Server
• Hardware
• Tcp/Ip
• Remote Desktop
• Group Policy
• System Administration
• Dns
• Technical Support
• Vendor Management
• Virtual Private Network (Vpn)
• Troubleshooting
• Management
• Lan-Wan
• Windows
• Citrix
• Software Installation
• Vpn
• Windows Xp Pro
• Data Center
• Os X
• Mac Os X
• Security
• Computer Hardware
• Help Desk Support
• Call Centers
• Norton Ghost
• Mysql
• Sccm
• Dhcp
• Laptops
• Windows Xp
• Microsoft Exchange