Ryan Lutton

Director of Operations @F1tech

Oshawa, ON, CA

Manage a 10-member IT team, ensuring productivity, accountability, and strategic alignment- Attained 87% recurring revenue growth by onboarding 24 clients and diversifying service offerings- Secured 85% of company sales (2020–2025), continuing to drive ~20% of annual sales after moving into a non-sales role in 2023- Developed a three-tier MSA model that increased margins by 23% over the legacy single-tier system- Initiated cybersecurity expansion by partnering with a third-party SOC for 24/7/365 monitoring and client protection- Oversaw IT operations autonomously for 100+ clients, 30+ vendors, and 1,300+ users across multiple sites, ensuring SLA compliance, streamlining processes, and strengthening vendor performance.