Ryan Lansford

About Ryan Lansford

Senior Technical Program Manager with 15+ years of experience leading enterprise-scale Salesforce delivery, platform governance, and digital transformation across the public and private sectors. Oversaw programs with budgets exceeding $10M and led cross-functional teams of 65+ professionals, including project managers, Salesforce developers, QA engineers, DevOps leads, and analysts across 25+ Agile projects. Built and managed Salesforce environments supporting over 300 applications, implemented Shared Services teams, and directed governance for multi-org platforms within healthcare and financial services. Known for resolving a high-risk OSC investigation that led to full compliance and a $4M contract expansion, and for transforming USAA’s release model from bi-weekly to daily, boosting Salesforce adoption by 50% YoY. Certified in Salesforce Deployment Architecture and SAFe Agile, with deep expertise in scaling platform delivery, improving release velocity, and aligning CRM strategy with business goals.Expertise: Technical Program Management Salesforce Program Management Salesforce Delivery Operations Platform Governance Digital Transformation Shared Services Team Leadership DevOps & Deployment Automation Technical Program Leadership Salesforce Delivery Operations Executive Stakeholder Alignment Agile and SAFe Delivery Management Platform Security & Compliance CRM Governance & Strategy Platform Operations Release and Execution Management CopadoIndustries: Healthcare Insurance / Financial Services Banking ConsultingCredentials: Salesforce Development Lifecycle Deployment Designer SAFe Agilist (Leading SAFe) SAFe Product Owner Product Manager (POPM) BS in Management Information SystemsSelect Accomplishments: Resolved OSC Investigation & Secured $4M Expansion: Led urgent release effort to resolve OSC investigation in 6 weeks, achieving full compliance and restoring trust, resulting in a $4M contract expansion for Booz Allen. Accelerated Releases & Drove 50% Adoption Growth: Transitioned USAA from bi-weekly to daily Salesforce releases across 300+ apps, reducing delivery cycle time and boosting adoption by 50% YoY. Saved $600K & Enabled Daily Releases with Copado: Negotiated Copado contract from $1.5M to $900K while securing full SLA, enabling daily release cadence through automated pipelines and platform security. Improved QA Quality by 90%: Built and led 65+ person Salesforce QA/Release Shared Services team, improving defect escape rates by 90%. r••••••••@gmail.com

Experience

1. Project Manager

   Coastal

   Sep 2025 — Present

Education

• Texas Tech University

  Bachelor's degree

Skills

• Geographic Information Systems (Gis)
• Troubleshooting
• Agile Methodologies
• Robotic Process Automation
• Project Management
• Javascript
• Leadership
• Rpa