Ryan Laffey

WORK HISTORY

EDUCATION

SKILLS

ABOUT RYAN LAFFEY

Operations and Customer Experience leader with over 20 years of experience building high-performing, cross-functional teams that consistently exceed targets for engagement, customer satisfaction, and revenue growth.My specialty lies in motivating and connecting remote, distributed teams. I’ve balanced the delivery of high quality customer service and success while preventing fraud, improving high-stakes financial processes, and designed systems that scale with growth. At the heart of it all is a leadership philosophy grounded in authenticity, clarity, and accountability.I believe strong culture drives strong outcomes. I’ve built emotionally intelligent teams, mentored emerging leaders, and created environments where people feel empowered to deliver their best. The result? Higher retention, stronger customer relationships, and measurable revenue gains.I began my management career with Hilton, instilling a service-first mindset that I later brought to residential property management and then to the tech world via Avail (acquired by Realtor.com). Across industries, the thread remains: thoughtful leadership, operational excellence, and heart-led impact. Areas of expertise:• Remote Team Leadership | Performance Coaching | Cross-Functional Collaboration• Process Improvement | Customer Success | Fintech & Proptech Ops• Delivering Value | Team Building | Workflow Optimization | AI Integration• Payment Operations | Fraud Prevention | Compliance Oversight• Agile Project Management | Knowledge Base Development | Performance Metric Analysis• Regulatory Compliance | Product Launch Execution | Process Efficiency | Vendor Management