Ryan Kaczanowski

Senior Manager Digital Workplace Experience @American Family Insurance

Milwaukee, WI, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2025 — Present

Senior Manager Digital Workplace Experience @American Family Insurance

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Lead team that collaborates with business stakeholders to enhance digital experiences and align IT initiatives with strategic objective and organizational goals. Develop and implement analytics and reporting frameworks to provide actionable insights for decision making. Accountable for ITSM process governance, ensuring adherence to best practices and industry standards. Lead quality audit to identify improvement areas and drive compliance across IT

EDUCATION

N/A

University of Wisconsin-Eau Claire

Bachelor of Business Administration (BBA), Management and Marketing

SKILLS

InsuranceClaims HandlingClaim InvestigationCasualty InsuranceWorkforce ManagementClaimRecruitingStaff DevelopmentClaims ResolutionProcess ImprovementMicrosoft OfficeHiring EmployeesLeadershipCall CentersSubrogationProperty & Casualty InsuranceData AnalysisInterviewing SkillsProperty ClaimsCall CenterLiabilityLiability AnalysisHiringCustomer SatisfactionTrainingGeneral InsuranceProperty DamageClaims ManagementMicrosoft ExcelCasualtyManagementCustomer Service

ABOUT RYAN KACZANOWSKI

Top-tier performer with a track record of driving best-in-class results. Specialize in large-scale, cross-functional product management overseeing roadmap development through implementation in an Agile Release Train Skills: Jira, Microsoft Teams, Power BI, SharePoint, Excel, Access, Google Data Studio and Cloud Platform, GCP, SAFe, Scaled Agile, Scrum, Kanban, SAS, SAP

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Ryan Kaczanowski — Senior Manager Digital Workplace Experience at American Family Insurance in Milwaukee, WI, US | Unifers