Ryan Reynolds
Director of Member Experience Center @Langley Federal Credit Union
Newport News, VA, US
EMAILS
r••••••••@langleyfcu.org
MOBILE NUMBERS
+17•••••••80
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WORK HISTORY
Mar 2022 — Present
Director of Member Experience Center @Langley Federal Credit Union
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Newport News, VA, US
EDUCATION
2003 — 2005
Thomas Nelson Community College
Business Administration and Management, General
SKILLS
OutsourcingProcess ImprovementContact CentersAdaptabilityBpoQuality AssuranceIexCall CentersCoachingSalesAvayaRoot Cause AnalysisWorkforce ManagementCustomer SatisfactionTrainingCall Center DevelopmentBusiness Process ImprovementMaintenance ManagementLeadership DevelopmentCustomer ExperienceLeadershipVerintCustomer ServiceVendor ManagementTeam BuildingJob CoachingPerformance ManagementQuality ManagementLoss PreventionTeam ManagementOperations ManagementClient Development
ABOUT RYAN REYNOLDS
Experienced BPO Leader and Workforce Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Genesys, NICE, Verint, Operations Management, Staffing, Performance Management, Call Center Development, and Sales.
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