Ryan Josephs

About Ryan Josephs

Senior Cloud Applications Service Manager with 7+ years of experience leading enterprise SaaS customers through adoption, optimization, and long-term value realization. Experienced in managing complex customer portfolios, aligning executive stakeholders, and ensuring cloud applications deliver measurable, durable business impact across global organizations.At SAP, I partner with enterprise customers and senior leaders to connect cloud application strategy with operational and transformation outcomes. My focus is on driving adoption, retention, and expansion while establishing service governance models that scale effectively across customers, regions, and internal teams.My background spans customer success leadership, program and delivery management, consulting, and sales, enabling a strong ability to bridge strategy and execution. I am effective in matrixed environments, influencing without authority and driving accountability across sales, services, product, and engineering teams.Earlier in my career, I supported large-scale SAP S/4HANA and cloud transformation initiatives for Fortune 500 clients, overseeing scope, risk, timelines, and cross-functional delivery teams in high-visibility, high-stakes environments.Known for executive presence, clear communication, and disciplined execution, I thrive in roles that require ownership, scale, and a sustained focus on long-term customer outcomes.Core strengths • Enterprise Customer Success Leadership • Executive Stakeholder Engagement • SaaS Adoption, Retention & Expansion Strategy • Complex Program & Delivery Management • Cross-Functional & Matrixed Leadership

Experience

1. Sr Cloud Application Service Manager

   SAP

   Feb 2026 — Present

Education

• Thomas Jefferson University

  Master of Business Administration - MBA, Management

  2017 — 2019

• Temple University

  Bachelor of Business Administration - BBA, Marketing

  2009 — 2013