Ryan Hernandez

Quality and Continuous Improvement Manager @The Pasha Group

National City, CA, US

Responsible for driving customer results and meet expectations while promoting a culture of continuous improvement. Collaborator across diverse departments developing best practices, resolving quality concerns, and identifying opportunities to improve efficiency and employee performance.Key Responsibilities:• Develop and monitor key quality metrics (KPIs) and conduct root cause analysis on quality defects. Improved quality by 27.7% reaching above the objective of 90%. • Generate and Present detailed reports with quality trends to upper management and customers• Ensure compliance adherence on ISO 9001, 14001 and developing 45001.• Developed and monitor regular internal audits to ensure adherence to company policies, and customer requirements. Obtained certifications for ISO 9001 and 14001.• Collaborate with internal and external auditors during regulatory inspections or certification assessments for ISO, customer requirements and other agencies.• Maintain quality management systems (QMS) and all documentation required.• Define process inefficiencies and bottlenecks and develop strategies and action plans to improve processes.• Facilitate and Train employees on Kaizen events, 5S methods, and other lean and Six Sigma methodologies.• Mentor employees on Six Sigma improvement projects to enhance culture into a lean mindset to drive process capability and variation reduction initiatives.• Educate employees on quality standards and continuous improvement tools. Mentor teams on problem-solving techniques such as DMAIIC, 5 Whys, and PDCA.• Manage cross-functional teams responsible for various projects and improvement initiatives. Track at least 12 projects per year with timelines, milestones, and results to ensure timely delivery of objectives.

San José State University

Industrial & Systems Engineering, Engineering

Southwestern College

Associate of Science (A.S.), Engineering

University of Redlands

Master of Business Administration (MBA), Finance, General