Ryan Henry
Client Enablement Manager at SpotOn
- Role
- Client Enablement Manager at SpotOn
- Location
- Southampton, PA, US
- LinkedIn followers
- 500 followers
Experience
Client Enablement Manager
Jan 2022 — Present
Manage key projects and customer engagements that require unique oversight and operational or product knowledge. • Develop and manage pilot programs for new and current clients; liaise between product, sales, client success, and implementations to ensure pilots convert to ARR, introduce solution upsell opportunities, while fostering long-term client relationships.• Act as a consultative business partner to analyze complex business requirements and propose solutions or best practices that align with current industry and market trends; primary focus in major league sports, entertainment venues, zoos / family attractions, and convention centers. • Partner with marketing to develop client case studies and go to market product launches that originate from client feedback. • Management and oversight of intake process related to feature requests, build user stories for enhancement and integration requests.• Collaborate with third-party integration partners on implementation and documentation of integrated solutions and use cases, identify opportunities to strengthen partnerships. • Provide remote and in person presentations to support sales and client success organization.
Education
Rider University
Mathematics
Hofstra University
Mathematics
Skills
- Event Planning
- Social Networking
- Event Management
- Teamwork
- Customer Service
- Hospitality
- Business Analysis
- Social Media Marketing
- Microsoft Excel
- Powerpoint
- Time Management
- Restaurants
- Microsoft Office
- Restaurant Management
- Microsoft Word
- Point of Sale (Pos) Systems
- Social Media
- Management
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