Ryan Henkle

About Ryan Henkle

Passionate and customer-focused leader with a proven ability to foster a warm…

Experience

1. VP National Service Center

   Alliant Insurance Services

   Oct 2018 — Present · Spokane, WA, US

   Create a Warm, Customer-Centric Culture: Lead with love by cultivating an environment where both customers and employees feel valued, heard, and supported. Foster a culture of empathy, understanding, and collaboration to build lasting, positive relationships.Develop Strategies with Heart: Passionately develop and implement service center strategies that align with the company’s values. Focus on delivering excellent customer service, maintaining high-quality standards, and setting performance metrics that reflect care for both customers and employees.Listen and Improve Continuously: Use customer data and feedback to deeply understand their needs. Identify opportunities for improvement and implement changes that enhance the overall customer experience, ensuring we consistently meet and exceed expectations.Collaborate with Care: Partner with teams across the organization to create seamless, positive interactions at every touchpoint. Foster open communication and collaboration to ensure we honor our promises to our customers.Seek Feedback: Regularly gather customer feedback through surveys, reviews, and other channels. Use this insight to refine our approach, continually improving where it matters most to our customers and employees.Mindful Financial Stewardship: Manage the service center budget with care, balancing operational needs with investments in technology, staffing, and resources that optimize both customer and employee experiences. Identify cost-saving opportunities while maintaining high standards of service.Empower the Team: Lead by example with kindness and support. Foster an environment where every team member feels empowered, valued, and motivated to deliver exceptional service. Celebrate achievements and collaborate to ensure the success of the entire team.

Education

• Eastern Washington University

  BA

  1992 — 1997

Skills

• Risk Management
• Team Building
• Management
• Cross-Functional Team Leadership
• Analysis
• Business Process Improvement
• Insurance
• Leadership
• Access
• Data Analysis
• Strategy
• Training
• Strategic Planning
• Forecasting
• Analytical Skills
• Quality Assurance
• Process Improvement
• Call Centers