Ryan Goodnight

About Ryan Goodnight

I’m an operational strategist known for optimizing revenue through competitive pricing…

Experience

1. Senior Director, Service Enablement

   Presidio

   Jan 2011 — Present · Tulsa, OK, US

   I was enlisted by Presidio to develop and launch a new outsourced IT service offering for telecom clients that grew to a multimillion-dollar business. Advanced to oversight of the managed services portfolio for 650 clients. I currently manage a 200-member team driving multimillion-dollar annual revenue across managed plus/professional services, Cisco and Avaya professional services. Contribute to product development strategy and lifecycle management with a focus on digital transformation and advancing cloud services offerings. In charge of P&L, implementing KPIs to measure financial and process performance. Implement controls and ensure compliance with service standards through design and oversight of an end-to-end lifecycle platform. Enhance the customer experience through development of a service improvement plan and standardization of customer service protocols.Achievements Include Propelled average deal size while boosting profits. Revamped price points and engaged an engineer in the presales process to prevent scope creep. Drove 35% YoY growth and 12% new contract growth by partnering with sales to improve service expectations, advancing business intelligence and promoting value based selling. Cut cycle time from 120 days to 60 days as well as cost of goods sold by 4% quarter-over-quarter. Shortened new client onboarding from ~1 year to 45 days and increased customer retention through system automation, team realignment and effectively gathering customer expectations. Sustained 95% customer retention rate, grew contract value and increased EBITDA by restructuring contract negotiation process to effectively capture client needs and formalize expectations. Reduced IT expense by advancing automation and scalability through Managed Cloud, UCaaS, XaaS and ITaaS. Led sales presentations for high-profile clients such as World Bank, Department of Homeland Security, City of New York Department of Information, LabCorp and McDonnell Douglas.

Education

• Asbury University

  Master of Arts - MA

Skills

• Wave
• Wan
• Sdh
• Dwdm
• Network Design
• Sip Trunking
• Routers
• Service Delivery
• Unified Communications
• Tcp/Ip
• Optical Fiber
• Vpn
• Computer Network Operations
• Co-Location
• Cloud Computing
• Ospf
• Sip
• Atm Networks
• Itil- F
• Avaya
• Fiber Optics
• Networking
• Frame Relay
• Qos
• Wireless
• Cisco Technologies
• Ethernet
• Pmp
• Lan-Wan
• Broadband
• Switches
• Sales Engineering
• Internet Services
• Network Architecture
• Mpls
• Telecommunications
• Metro Ethernet
• Call Centers
• Ip
• Network Engineering