Ryan Garneau

Director of Operations Cec @National Life Group

South Burlington, VT, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2023 — Present

Director of Operations Cec @National Life Group

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EDUCATION

2002 — 2004

Champlain College

Associates Degree, Computer Networking

SKILLS

Process ImprovementTeam BuildingProblem SolvingEnterprise SoftwareProduct ManagementCustomer SatisfactionTrainingSharepointSqlVisioCustomer ServiceTeam LeadershipTechnical SupportBusiness AnalysisLeadershipCall CenterSoftware DocumentationSdlcKnowledge-Based SystemsSalesforce.comProduct SupportVendor ManagementTroubleshootingSaasBusiness Process ImprovementTeam ManagementAnalysisProject ManagementCrmCall CentersKnowledge ManagementSupervisory Experience

ABOUT RYAN GARNEAU

A customer-centric executive with experience successfully managing multi-tier product/technical support, global centers, customer service, continuous improvement, transformation initiatives. Experience building and developing global centers of excellence while establishing team culture. Proven ability supporting a wide array of SaaS products and services while maintaining stakeholder relationships at all levels in the organization. Developed strategic relationships with customers and demonstrated ability to resolve executive escalations expeditiously.

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